How can we help?
Answers to the questions people ask most. If yours is not here, send it to us.
Getting started
How do I make my first brand guide?
Open the app and choose New, then Brand guide. Drop in your logo or type your website address and we read your colours and typefaces from it. You then edit each section of the guide directly.
Start a brand guideDo I need an account?
No. You can build and edit without one, and your work is kept in this browser. Create an account to save your work across devices, publish it to a public address and buy a plan.
Is it free?
Building and editing are free. You pay when you download, either per file or with a Pro or Lifetime plan. The prices are on the home page.
See pricingWhat is the difference between a brand guide and a proposal?
A brand guide documents a brand: logo, colours, type and rules. A proposal is a document you send a client, which borrows the look of one of your brands.
Publishing and sharing
How do I publish a guide?
Open the guide in the editor and choose Publish. You pick the address, and the guide goes live there. Anyone with the link can read it, so do not publish anything confidential.
Can I take a published guide down?
Yes. Open the guide and unpublish it from the Publish dialog. The page stops being public straight away. Copies other people saved, or that a search engine cached, can take longer to disappear.
Can I export my guide?
You can copy a guide as Markdown from the editor, and download guides and proposals as PDFs once you have paid for the download.
AI features
What does the AI do with my information?
When you use AI drafting, website reading or PDF restyling, what the feature needs is sent to an AI provider to produce the result. Our Privacy Policy lists what is sent and who receives it.
Read the Privacy PolicyCan I restyle an existing PDF?
Where this is switched on, choose New, then Restyle a PDF. Pick a brand and upload the PDF, and we rebuild it in that brand’s look. You can edit the result before you download it.
How do I connect an AI assistant?
Go to Settings, then AI tools. You get an address to add to your assistant so it can read and edit your guides. Disconnect it from the same place.
Open AI toolsPlans and payments
What can I buy?
Pay per download for one guide or proposal, Pro for a month or a year of unlimited guides, proposals and downloads, or Lifetime for a single payment.
See plansDoes Pro renew automatically?
No. Pro is paid for a set period. If you buy again before it ends, the new period is added to the end of the old one, so you lose nothing.
Can I get a refund?
No. All sales are final, which is why building and editing are free: you can see exactly what you will get before you pay.
Read the Refund PolicyWhich currencies can I pay in?
Prices are shown in US dollars or Nigerian naira, and payments are handled by Paystack. Your bank may add its own charges for a foreign currency.
Your account and data
How do I sign in?
There are no passwords. Enter your email and we send a link that signs you in. The link works once and expires soon, so use the newest one.
The sign-in email has not arrived
Check your spam or junk folder, then ask for another link. Each link works once, so if you requested several, open the latest. Still nothing after a few minutes? Send us a message.
How do I delete my account and data?
Go to Settings and use Delete account at the bottom. It removes your guides, published pages and uploaded files. This cannot be undone, so export anything you want to keep first.
Open SettingsWhere can I read how you handle my data?
The Privacy Policy covers what we collect, why, who we share it with and your rights. The Cookie Policy explains the little we store in your browser.
See all legal pagesStill stuck?
Tell us what you were doing and what happened. We read every message.